Job Summary
Maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.
Essential Functions
- Remotely monitor and diagnose self service kiosks for any issues needing attention
- Correct any issues you can remotely and dispatch any you cannot
- Utilize ticketing system to track issues and incidents
- Notify clients of the status changes in kiosks availability and delays in repair
- Work with third party techs to determine and execute any repairs needed
- Manage, track, and maintain parts inventory in house and stored at various partner locations
- Alert management when parts replenishment is required
- Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers
- Asist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues
- Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job
Secondary Functions
- Back up the Deployment team as workload, vacation days, and sick days require
Other Functions
- May perform bother job-related duties as assigned
Education, Experience and Other Skills
- 2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues
- 2 years experience troubleshooting hardware and software issues
- Ability to type 30 words per minute
- Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude
- Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint
- Strong attention to detail
Mental and Physical Requirements
- Ability to handle and be trusted with confidential and/or sensitive information
- Ability to interact effectively with all levels in the company
- Ability to work in a fast-paced environment
- Ability to be flexible and to handle multiple projects in an organized, timely manner
- Ability to problem-solve, work under pressure, and to effectively manage stress
- Ability to work independently
- Ability travel with limited overnights
- Ability to work independently
- Ability to lift 50lbs and move 340lbs equipment with a two cart or pallet jack
